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PECB QMS ISO 9001:2015 Lead Auditor Exam Sample Questions (Q161-Q166):

NEW QUESTION # 161
Which of the options below is an example of minor nonconformity?

A. Lack of corrective actions to address recurrent incidents
B. Some of the nonconformities were not closed as planned (on time) and no justification was provided or documented
C. Lack of commitment from the top management

Answer: B

Explanation:
Comprehensive and Detailed In-Depth Explanation:Minor nonconformities are isolated issues that do not significantly impact the QMS but still require correction.
* Failure to close nonconformities on time (Answer A) is a procedural issue and is considered minor unless it leads to repeated failures.
Major nonconformities include:
* Lack of top management commitment (Answer B), which affects leadership and strategic direction.
* Failure to take corrective actions for recurrent issues (Answer C), which indicates systemic failure.

NEW QUESTION # 162
Scenario 2:
Bell is a Canadian food manufacturing company that operates globally. Their main products include nuts, dried fruits, and confections. Bell has always prioritized product quality and has maintained a good reputation for many years. However, the company's production error rate increased significantly, leading to more customer complaints.
To increase efficiency and customer satisfaction, Bell implemented a Quality Management System (QMS) based on ISO 9001. The top management established a QMS implementation team comprising five middle managers from various departments, including Leslie, the quality manager.
Leslie was responsible for assigning responsibilities and authorities for QMS-related roles. He also suggested including a top management representative in the QMS team, but top management declined due to other priorities.
The team defined the QMS scope as:
"The scope of the QMS includes all activities related to food processing." Leslie established a quality policy and presented it to the team for review before top management approval
. Top management also proposed a new strategy for handling customer complaints, requiring biweekly customer surveys to monitor customer perceptions.
Which statement related to the last paragraph of scenario 2 is correct?

A. Top management demonstrated leadership and commitment with respect to customer satisfaction.
B. Customer surveys should be conducted every week to have a clear understanding of the needs and expectations of customers.
C. Customer satisfaction is only measured through complaints, making surveys unnecessary.
D. Customer surveys are the best method for obtaining and monitoring customer perceptions.

Answer: A

Explanation:
Comprehensive and Detailed In-Depth Explanation:
ISO 9001:2015, Clause 5.1.2 (Customer Focus) states that top management must ensure customer satisfaction by monitoring customer perceptions.
In scenario 2, top management initiated customer surveys, demonstrating their commitment to customer focus as required by Clause 5.1.2.
Reference:
ISO 9001:2015, Clause 5.1.2 - Customer Focus

NEW QUESTION # 163
How much time is usually spent on the Stage 1 audit?

A. 40% of the total audit time
B. 30% of the total audit time
C. 20% of the total audit time

Answer: B

Explanation:
Comprehensive and Detailed In-Depth Explanation:
According to ISO 17021-1:2015 (Conformity Assessment - Requirements for Certification Bodies), Clause 9.3.1.2, the Stage 1 Audit typically consumes around 30% of the total audit time.
This time is allocated to:
* Reviewing documented information.
* Assessing the readiness for Stage 2.
* Identifying potential nonconformities.
A 20% allocation (Answer A) is too low, and 40% (Answer C) is excessive, as the majority of the audit should be spent on Stage 2 (on-site verification).
Reference:
ISO 17021-1:2015, Clause 9.3.1.2 (Determination of Audit Time)

NEW QUESTION # 164
Scenario 3:
Fin-Pro is a financial institution in Austria offering commercial banking, wealth management, and investment services. The company faced a significant loss of customers due to failing to improve service quality as they expanded.
To regain customer confidence, top management implemented a QMS based on ISO 9001. After a year, they contacted ACB, a local certification body, to pursue ISO 9001 certification.
The audit team was led by Emilia, an experienced lead auditor, and included three auditors. After an agreement was reached, ACB sent the audit objectives to the audit team.
The audit team began by gathering information about Fin-Pro's understanding of ISO 9001 requirements.
While reviewing documented information, they noticed missing records of training and awareness sessions. They conducted employee interviews to verify attendance.
The team also reviewed the organizational chart and job descriptions to confirm employee competence.
They observed the company's working environment (social, psychological, and physical conditions).
The audit team analyzed the evidence and prepared an audit report with findings and conclusions.
ACB sent the audit objectives to the audit team after an agreement was reached. Is this acceptable?

A. Yes, the audit objectives should be known only after an agreement is reached.
B. No, the audit objectives should be part of the audit offer.
C. No, only the auditee should know the audit objectives.
D. Yes, as long as the audit team leader approves.

Answer: B

Explanation:
Comprehensive and Detailed In-Depth Explanation:
Clause References:
* ISO 19011:2018 (Guidelines for Auditing Management Systems), Clause 5.3 - Establishing the Audit Objectives
* ISO/IEC 17021-1:2015, Clause 9.1.2 - Audit Planning
Why is the Correct Answer C?
* Audit objectives must be clearly defined in the audit offer to ensure that the scope, criteria, and purpose are agreed upon in advance.
* ISO/IEC 17021-1:2015 (which governs certification bodies) requires that audit objectives be established before the audit begins to ensure transparency and effectiveness.
* Sending audit objectives after an agreement has been reached could lead to misalignment between the auditee's expectations and the audit's purpose.
Why are the Other Options Incorrect?
* A (Audit objectives should be known only after agreement) # Incorrect because objectives must be pre-defined in the audit offer.
* B (Only the auditee should know the objectives) # Incorrect because both the auditor and auditee must align on objectives.
* D (Approval from the lead auditor is sufficient) # Incorrect because audit planning follows formal procedures defined by ISO/IEC 17021-1.
Reference:
ISO/IEC 17021-1:2015, Clause 9.1.2 - Audit Planning
ISO 19011:2018, Clause 5.3 - Establishing the Audit Objectives

NEW QUESTION # 165
Scenario 4:
TD Advertising is a print management company based in Chicago. The company offers design services, digital printing, storage, and distribution. As TD expanded, its management recognized that success depended on adopting new technologies and improving quality.
To ensure customer satisfaction and quality improvement, the company decided to pursue ISO 9001 certification.
After implementing the QMS, TD hired a well-known certification body for an audit. Anne Key was appointed as the audit team leader. She received a document listing the audit team members, audit scope, criteria, duration, and audit engagement limits.
Anne reviewed the document and approved the audit mandate. The certification body and TD's top management signed the certification agreement.
Before contacting TD, Anne reviewed the audit scope and noticed that TD made changes to it due to the adoption of new printing equipment. However, Anne disagreed with the changes, stating they would affect the audit timeline. She considered withdrawing from the audit.
In scenario 4, the audit team determined the audit feasibility by considering only the resources available for the audit. Is this acceptable?

A. Yes, considering only the resources available for the audit is sufficient for determining the audit feasibility.
B. Yes, because the audit team leader has final authority over audit feasibility.
C. No, the audit feasibility should be determined by TD's top management.
D. No, because other factors should be considered when determining the audit feasibility, such as information needed to plan the audit, the cooperation of the auditee, duration of the audit, etc.

Answer: D

Explanation:
Comprehensive and Detailed In-Depth Explanation:
An audit's feasibility must be assessed using multiple factors, not just resource availability.
Clause References:
* ISO 19011:2018, Clause 5.3 - Establishing the Audit Program: Requires consideration of logistical, technical, and cooperation factors when assessing audit feasibility.
* ISO/IEC 17021-1:2015, Clause 9.1.3 - Determining Feasibility of the Audit: Requires evaluating more than just resources to ensure a successful audit.
Why is the Correct Answer B?
* Audit feasibility should consider:
* Availability of information (documents, records).
* Cooperation from the auditee.
* Operational conditions that might affect the audit.
* Scope and complexity of the QMS being audited.
* Resource availability alone is not enough to determine feasibility.
Why are the Other Options Incorrect?
* A (Top management determines feasibility) # Incorrect because feasibility is determined by the certification body, not the auditee.
* C (Resources alone are sufficient) # Incorrect because other key factors must be evaluated.
* D (Final authority lies with the audit leader) # Incorrect because ISO requires multiple factors to be considered, not just an auditor's decision.

NEW QUESTION # 166
......

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